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One popular ruse is the tech support scam, and now, during the pandemic with more seniors homebound using computers, they’re more vulnerable than ever.
7 On Your Side talked to one Brooklyn mom who was called at home by scammers pretending to be from Microsoft claiming she owed them money.
“They scared me,” she said. “They said go to my computer, and once I went to my computer, they went in.”
Controlling her screen and even her printer, they accessed her bank account and printed a script directing her to send money to a bank in Thailand.
If questioned, she was directed to say the funds were for real estate purposes.
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She was told to go to her bank and wire $39,400. She did, but that night, the scammer said it didn’t go through.
Chase flagged that transfer for being suspicious and inconsistent with her account, so they canceled it.
But the very next day, the scared scam victim was directed to try again — this time at a different branch.
An associate banker says she warned the customer that it looked suspicious and could be a scam.
She admits repeating the script the scammers sent, telling the teller it was for real estate.
And so the money went through, from Brooklyn to Bangkok.
“She was being pressured and bullied by scammers,” her son said.
The victim and her son blame the bank for not flagging the second transfer and allowing almost $40,000 to go to an account in the Far East.
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The family claims they didn’t get the letter alerting them the first attempt was stopped and to take action before it was too late.
“She didn’t get the letter until a week later,” her son said.
Chase said it regrets that their customer was the victim of a scam, repeating that the teller warned the victim but was told the wire was legit for a real estate deal.
The big takeaway is to be wary of anyone calling and directing you to your computer for any reason.
Never confirm or give bank account numbers to strangers, and never wire money or buy gift cards to share with someone you don’t know.
“It makes you feel humiliated and violated,” the victim said.
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